Privacy Policy

1. Who We Are

For any questions, contact us at phoebe@surgassists.com.

2. What Data We Collect

We may collect the following categories of personal data:

• Contact and identity data: name, email address, phone number, job title, hospital or clinic name
• Professional data: medical speciality, role, and clinical interests
• Communications data: records of emails, form submissions, and correspondence
• Technical data: IP address, browser type, pages visited (with your consent)
• Newsletter data: email address if you subscribe to our updates

We do not collect any patient data, medical records, or sensitive health information about individual patients.

3. How We Use Your Data

We use your personal data for the following lawful purposes:

• Responding to demo requests (Legitimate Interest / Contract)
• Research network enquiries (Legitimate Interest)
• Sending newsletters where you have opted in (Consent)
• Improving our website (Consent for analytics cookies)
• Legal compliance (Legal Obligation)

4. Data Sharing

We do not sell, rent, or share your personal data with third parties for marketing purposes. We may share data with:

• Service providers acting as processors on our behalf under data processing agreements
• Legal authorities if required by law, regulation, or court order
• Research partners only where you have expressly consented

5. Data Retention

We retain your personal data only for as long as necessary:

• Demo request data: up to 2 years from last contact
• Newsletter subscriber data: until you unsubscribe
• Research enquiry data: up to 5 years
• Website analytics data: typically 13 months

6. Your Rights

Under UK GDPR, you have the following rights:

• Right of access
• Right to rectification
• Right to erasure
• Right to restrict processing
• Right to data portability
• Right to object
• Right to withdraw consent

To exercise any of these rights, contact phoebe@surgassists.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

7. Security

We take appropriate technical and organisational measures to protect your personal data. Surgassists holds Cyber Essentials certification. All data is transmitted over encrypted connections (HTTPS).

8. Cookies

We use cookies on this website. Please see our Cookie Policy for full details.

9. Contact Us

For any questions about this Privacy Policy or your data, please contact:
Surgassists Ltd, Cornwall, UK
Email: phoebe@surgassists.com